Vacationhomelettings.com may offer a facility allowing users of this website to post Reviews (“User Reviews”). You disclaim any proprietary rights you may have in such User Reviews, and the same may be freely used, copied, distributed and made available in any medium and in any form by Vacationhomelettings.com or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Reviews that are appropriate to that service, complying with these terms and conditions and also any accompanying guidelines made available on this website.
Specifically, by using such a service, you represent and warrant that:
- you own or otherwise control all of the rights to the User Reviews that you post;
- as at the date of posting, the User Reviews submitted are accurate;
- User Reviews that you supply do not breach any Vacationhomelettings.com terms and conditions of use, guidelines or policies (as applicable from time to time);
- you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
- you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
- you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so.
Vacationhomelettings.com does not edit User Reviews submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Reviews or their subsequent posting, use or distribution. In addition, Vacationhomelettings.com does not verify, endorse or approve the views or comments expressed in any User Reviews which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.
Vacationhomelettings.com reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Reviews. Amongst other things, this includes situations where Vacationhomelettings.com receives a third party complaint and/or has reason to believe that there has been a breach of these terms and conditions. If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to firstname.lastname@example.org.
Note that Vacationhomelettings.com reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.
Advertiser Terms & Conditions
This document informs you of the specific terms and conditions under which you may make use of www. Vacationhomelettings.com ("Our site") as an Advertiser ("Advertiser", “You”) to create and publish Adverts for your rental accommodation (“Accommodation”) on our site.
If there is an inconsistency between any of the provisions of these terms and conditions ("Advertiser Terms & Conditions") and the General Terms & Conditions, the provisions of the Advertiser Terms & Conditions shall prevail.
Please read the General Terms & Conditions and these Advertiser Terms & Conditions thoroughly before using our site. By registering an Advertiser Account on our site (“Advertiser Account”), specifically by using your email address and choosing a password, you indicate that you accept these Advertiser Terms & Conditions.
Information about us
The Vacationhomelettings.com website is operated by Vacationhomelettings.com/Apps. The terms "we", "us", "Company", “Vacationhomelettings” and " Vacationhomelettings.com" refers to Vacationhomelettings.com Apps, a company based out of India having its Registered Office at G-67/B New Delhi - 110025, its affiliates and/or their respective suppliers and providers (Vacationhomelettings.com), and the terms "You" and “Advertiser” refers to the individual person or company creating a Advertiser Account with us in order to advertise your property on our site. The Vacationhomerentals.com provides a service where Advertisers can list and promote one or more Accommodation units (each an “Advert”) for rental to potential tenants, and communicate with those potential tenants. We refer to actual and potential tenants as “Guests”.
Apart from our Instant Book feature, which is covered by separate terms and conditions, Vacationhomerentals.com has absolutely no involvement in the booking process or any transaction between Advertisers and Guests. Vacationhomelettings is not, and does not become, party to any contractual relationship between the Guest and the Advertiser, and does not mediate between the Guest and the Advertiser in the event of any dispute arising between them. The site is a venue for Advertisers and Guests to interact.
Rules for Advertisers
By registering an Advertiser Account on our site, you agree to the following Rules for Advertisers.
Eligibility to advertise the Accommodation
You must be legally entitled to rent the Accommodation which you publish as an Advert on our site to Guests. Specifically, this means that you must be the ultimate owner of the property, or an agency with a contract to market and rent the Accommodation on behalf of its owner.
You agree to provide us, upon request, with proof of personal identification, proof of ownership of the Accommodation advertised on our site or a proof of authority to list the property.
Vacationhomelettings reserves the right to suspend your Advert during any investigation to establish your identity. Vacationhomelettings reserves the right to permanently cancel all of your Adverts if you fail to provide satisfactory identification within 30 days of such a request, with no entitlement to any refund.
Payments to Vacationhomelettings can be made by debit/credit card payment or bank transfer. All banking and other fees relating to a payment shall be borne by the Advertiser. All online payment pages are protected via 128 bit Secure Socket Layer (SSL) technology. If payment for Subscriptions or any other services provided by us is made by debit/credit card, your payment will be processed by Paypal, our online card payment provider.
Vacationhomelettings.com provides Adverts to Advertisers by means of a subscription (“Subscription”). Vacationhomelettings may provide other services to Advertisers (“Add-ons”) to increase the promotion of their Advert.
To place an Advert, the Advertiser makes an order by means of the site’s relevant online form or by accepting an offer from one of our Sales Agents, and pays Vacationhomelettings, the fees for the relevant Advert(s) and any Add-ons. Subscriptions are sold by Vacationhomelettings to run for the full term that is selected by the Advertiser. That term starts on the date that the Advertiser publishes their Advert, and expires at the end of the term selected when purchasing the Advert (“Advertising Term”).
All Advert Subscriptions that are paid for with a credit card will have their Advertising Term automatically and continuously extended by the term specified in the Subscriptions & Payments page (‘Renewal Advertising Term’) unless the Advertiser has deactivated auto-renewal before the Expiration Date, as described below. The process of automatic Subscription renewals is called “Auto-renewal”. Regardless of any special discounts provided to you by us for the initial Advertising Term, your Subscriptions will be automatically renewed on the Expiration Date at our current list prices (“List Prices”), which may change from time to time. You can view our List Prices at any time by clicking this link.
Renewal Advertising Terms are as follows:
For Annual Subscriptions, the Renewal Advertising Term is 12 months.
For Trial Subscriptions, the Renewal Advertising Term is 12 months.
For Monthly Subscriptions, the Renewal Advertising Term is 1 month.
The auto-renewal of an Advertising Term can be deactivated at any time before the end of the initial Advertising Term or the then-current Renewed Advertising Term by means of the "Manage Subscriptions" button in the Subscriptions & Payments section. To avoid doubt, any such deactivation will only take effect at the end of the initial Advertising Term or Renewed Advertising Term in which the deactivation occurs. Vacationhomelettings make no guarantee of refunds in the event of non-use or dissatisfaction. In the event that auto-renewal fails on the renewal date, we will attempt to auto-renew your Subscription for 30 days during which time your Advert will remain published. If we are still unable to take your auto-renewal payment 30 days after its Expiration Date, your Advert will be deactivated.
Vacationhomelettings provides an advertising service rather than a physical product. Vacationhomelettings offers a seven day cooling-off period, during which time you may cancel your subscription and receive a full refund. To apply for a refund of your subscription fees during the cooling-off period, we must receive your refund request by email from the email address registered on your Advertiser Account to Advertisers@vacationhomelettings.com stating your invoice number and Advert ID no later than seven working days after your initial subscription payment, and you must not have published any Advert during this period. Once your Advert has been published on our website, the cooling-off period is automatically terminated. The “Cooling off period” applies to the initial advertising period only; it cannot be applied beyond the first Subscription period.
Changes to pricing
We reserve the right to change the List Prices and conditions without notice. Any new rates will be applicable immediately for all new Adverts and renewals for both new and existing Advertisers. You can view our List Prices at any time.
We provide an Add-on product called Google Advertising, which may be sold bundled with an Advert subscription in a promotional offer. Vacationhomelettings will automatically create for Advertisers who purchase Google Advertising, Google Adwords campaigns in multiple languages targeting guests looking for an accommodation in their area. By ordering this Add-on product, Advertisers accept the terms of advertising for Google Adwords.
Your Own Website
We provide a Premium feature called ‘Your Own Website’, which provides Advertisers with a stand-alone holiday rentals website of their choice of domain name. This service is provided for the duration that the Advertiser has an active Advert Subscription on Vacationhomelettings in the case that the Advertiser has purchased a Premium Upgrade. In the case that the Advertiser does not renew an Advert Subscription, the property connected to the Advert Subscription will be removed from the Advertiser’s Own Website. In the case that the Advertiser has no active Advert Subscriptions on Vacationhomelettings, the Own Website will be unpublished and the domain name recycled for use by other Advertisers. In the case that the Advertiser chooses and registers a new domain name through Vacationhomelettings during the configuration of the Your Own Website feature, the domain is registered and owned by Vacationhomelettings and may not be transferred in any case. The "Your Own Website" feature is provided ‘as is’ with no warranties or guarantees.
In some cases, New Advertisers purchasing an Annual Subscription on Vacationhomelettings may be offered an “Enquiry Guarantee” covering the initial Advertising Term of their Advert. This will be clearly stated on your invoice, referencing the Property ID of the Advert to which it applies. In the unlikely event that you do not receive more than 10 email or telephone enquiries through your property advert during your first Annual Subscription period, we will credit or refund to you a pro-rated amount up to the full amount of your first year Advert Subscription fee, pro-rated by the number of enquiries you have received. Should a claimant meet the Qualifications below, the credit or refund amount will be calculated according to the following formula: Credit or refund amount = Amount paid for Annual Advert Subscription (10 - number of enquiries received) /10 Our Enquiry Guarantee is subject to the terms and conditions listed below.
Notifying Vacationhomelettings of a Claim
You must contact our Owner Support team using the contact form, quoting "Enquiry Guarantee Claim" in the subject line at least thirty (30) days prior to the end of the initial twelve (12) month term of your listing to make a request for refund under the Enquiry Guarantee.
The Enquiry Guarantee is available for all new property adverts added to the site by a new advertiser on their first order where the product name ‘Enquiry Guarantee’ is printed on their initial invoice, and applies to the first annual subscription period for each such advert. In some cases, the Enquiry Guarantee may apply to existing advertisers as part of a renewal offer, and in such cases will be clearly stated on the renewal invoice. Existing advertisers who add a new property do not qualify.
Additionally, to qualify advertisers must meet the following additional criteria:
- The property must be available for rent at least six (6) months during the twelve (12) month listing cycle.
- Your property rental rates defined in the seasons must be set for a minimum of twenty-four (24) months from the initial time of listing.
- The guarantee is not valid if the property is sold during the listing period or is leased on a long let basis for more than 3 months.
- The property must not be a timeshare.
- The Advertiser must update the property calendar at least twice per month throughout twelve (12) month initial subscription.
- The property advert must have a minimum of 16 photos that are approved by Vacationhomelettings advert review team.
- The Advertiser must have promptly acted upon any improvement suggestions provided by Vacationhomelettings advert review team.
- The Advertiser must have activated the included Google Advertising Campaign provided at the time of publishing the property Advert.
- The Guarantee is valid only for an Annual subscription, as paid at the time of order and is not available on Monthly or 3-month trial subscriptions.
If after eleven (11) months of advertising on our site, you have failed to receive more than 10 booking enquiries for your property through our site, you may request a refund, knowing that:
- You will be excluded from advertising the property again on the site
- You will not be eligible for an “Enquiry Guarantee” offer on any other Vacationhomelettings advert in the future.
Verification of Requests for Refund
All requests for refund are subject to verification by Vacationhomelettings. Vacationhomelettings will not verify any request that it believes, in its sole discretion, is made fraudulently or in bad faith.
Verified requests will receive a credit to the credit card used for the purchase of the listing within approximately fifteen (15) days of verification.
Changes to Enquiry Guarantee Vacationhomelettings reserves the right in its sole discretion to modify or discontinue the Enquiry Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your listing will determine your eligibility under the Enquiry Guarantee. The failure by Vacationhomelettings to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.