If you wish to subscribe to our newsletter, we will ask you to provide contact information, such as name and email address.

Service announcements

On rare occasions it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these non-promotional communications, although you can deactivate your membership.

Customer service

We communicate with you on a regular basis to provide requested services. This may include responding through email, fax or phone, in accordance with your wishes.

Information Sharing

Legal disclaimer

Although we make every effort to preserve your privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm, disrepute to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Aggregate information (non-personally identifiable)

We share aggregated demographic information with our business partners and advertisers. This is not linked to any personally identifiable information.

Authorized service providers

We may share your personally identifiable information with authorized service providers that perform certain functions or services on our behalf. For example, we use an outside credit card processing company and bank cheque processing company to bill you for goods and services. We may also rely on service providers to fulfill orders, deliver packages, perform business and sales analysis, and provide marketing assistance. These companies do not have any independent right to share, store, or use the personally identifiable information we provide for any secondary purpose. We also may contract with reputable third parties to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us. Finally, we will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and our website visitors.

Suppliers

We may provide information about your bookings either reserved or purchased on our website to the suppliers who will fulfill your travel reservation. Although we may also offer travel products from airlines, car rental agencies and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on our website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.