This Privacy Statement addresses:
- What information we collect from you
- The usage of the information
- With whom we may share the information
- Choices that are available regarding collection, use and distribution of the information
- The Security Procedures that are in place to help protect the loss, misuse or alteration of the information under our control
- How can you correct any inaccuracies in your personally identifiable information
- Channels that we use to notify you of material changes to this Privacy Statement
- Effective time of the Privacy Statement.
- If you have questions or concerns regarding this statement, you can contact Vacationhomelettings.com customer service by email using the Contact Us form
Information collection and use
Vacationhomelettings.com enables you to register an account with us to become a member. When you choose to become a Vacationhomelettings.com member, we will require you to provide certain information and request that you provide other information at your discretion. If you do not provide us with the required information, you will not be entitled to have an account with us and be a Vacationhomelettings.com member. The information we may require or request includes at least your name, email address, telephone number, postal address, a unique log-in name, password, and password validation. This information is collected on the registration form for several reasons including: (1) personal identification; (2) to facilitate your enquiries and other requests for other travel products and services; (3) to allow us to contact you for customer service, if necessary; (4) to customize the content of our website to meet your specific needs; and (5) to conduct research and to make product improvements to the services we offer on our website. In addition, your email address is collected to send you an email message confirming your account registration. To help us understand the effectiveness of our email communications, we may deploy technologies that provide confirmation when you open one of our e-mail messages. As a member, you also will occasionally receive updates from us about special offers, new Vacationhomelettings.com services, and other noteworthy news items.
In addition to the information noted above, you can choose to provide us with travel preferences, credit card billing information, and other personally identifiable information. This information is primarily used to assist members in making enquiries and reservations quickly without having to type in the same information repeatedly.
Property Owner sign-up
Vacationhomelettings.com enables property owners, managers and agents to register an account with us to become a Property Owner. When you choose to become a Vacationhomelettings.com Property Owner, we will require you to provide certain information and request that you provide other information at your discretion. If you do not provide us with the required information, you will not be entitled to have an account with us and be a Vacationhomelettings.com Property Owner. The information we may require or request includes at least your name, company name, email address, telephone number, postal address, a unique log-in name, password, and password validation. This information is collected on the registration form and the Account & Settings section for several reasons including: (1) personal identification; (2) to identify you as the owner (or manager) of any of the property listings you may create and market towards the users visiting Vacationhomelettings.com; (3) to publicly publish your contact details on your property listings to enable potential guests to contact you; (4) to allow us to contact you for customer service, if necessary; (5) to customize the content of our website to meet your specific needs; and (6) to conduct research and to make product improvements to the services we offer on our website. In addition, your email address is collected to send you an email message confirming your account registration and to send you alerts regarding important events in your account according to your contact preferences. To help us understand the effectiveness of our email communications, we may deploy technologies that provide confirmation when you open one of our e-mail messages. As a Property Owner, you also will occasionally receive updates from us about special offers, new Vacationhomelettings.com services, and other noteworthy news items. You may decline to receive these email messages. Please see the section entitled "Choice/opt out," described below.
Payments for subscriptions and services
Property Owners may choose to pay for Premium subscriptions and other services to more effectively market their property listing. During the purchasing and payment process, we ask you to provide billing and payment information required for the purchase, including billing name, address, company name, VAT number, and your credit card number and expiry date. Your billing details may be viewed and edited in the Account & Settings section.
When you make a booking enquiry by filling out the "Enquiry form" on any property listing on our website, we ask you to provide personally identifiable information by filling out and submitting an online form (if you are not a Vacationhomelettings.com member already). This information includes: your name, telephone number, email address, travel dates and other information related to your proposed stay. We supply this information to the individual property owner securely within our system, who will respond to your initial request. Property Owners may respond to you by email from our system or from their own external email program. Your contact details are stored in our system and are accessible by the property owner and Vacationhomelettings.com staff in order to facilitate a booking, or to advise you of future booking opportunities in the same property. You may decline to receive future email messages from this Property Owner or Vacationhomelettings.com.
Booking enquiries referred to external agents
Surveys, campaigns and competitions
From time-to-time, we may request information from you through surveys, campaigns or competitions. Participation in these surveys, campaigns or competitions is completely voluntary and you therefore have a choice as to whether or not to provide this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as postcode). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the service levels and meeting the property owner’s and the traveler’s expectations. Although we may use a service provider to conduct these surveys or contests, as we note in the section on "Information Sharing," these service providers may not use your personally identifiable information for any secondary purpose.
Information from other sources
We may receive information about you from third-party sources and add it to your account information. This information may include: updated delivery and address information from third parties, which we use to correct our records and facilitate proper delivery of our services and communications; information about travel purchases made on websites owned by affiliated companies, which we use to better understand your travel needs; and credit history information from credit bureaus, which we use to help prevent and detect fraud.
In conjunction with our own and our Affiliates' marketing campaigns, we may also use technology to capture certain information relating to reservations you make through our website. We will usually collect this information by placing a web beacon (a single-pixel GIF) within our reservation pages. The information we collect is anonymous and will include the total amount of the transaction and the system-generated booking reference. We will use this information to monitor the effectiveness of our marketing campaigns and may pass this on to our Affiliates for similar purposes. We may employ a third party service provider to collate and report on the information collected.
Like most standard website servers we use log files that collect Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number and location on a page of clicks. We use this information to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers, and to gather broad demographic information for aggregate use. This information is not linked to personally identifiable information.
Communications from the Site
Special offers and updates
As noted above, established Vacationhomelettings.com Members and Property Owners may occasionally receive information on products, services, and special deals about which they may be interested.
Trip information and customer feedback
If you book a property through the our website, we will send you an email explaining your Itinerary prior to your date of travel, containing up-to-date information relevant to your trip and travel destination which you may find useful; we will on occasion include information about other products and services which may be of interest to you in connection with your forthcoming trip. In the interests of maintaining a high standard of service for our customers, we may also send you an email once you have completed your travel, so that you can provide a rating and review for the property you booked, and provide us with valuable feedback on your travel experience.
If you wish to subscribe to our newsletter, we will ask you to provide contact information, such as name and email address.
On rare occasions it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these non-promotional communications, although you can deactivate your membership.
We communicate with you on a regular basis to provide requested services. This may include responding through email, fax or phone, in accordance with your wishes.
Although we make every effort to preserve your privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm, disrepute to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Aggregate information (non-personally identifiable)
We share aggregated demographic information with our business partners and advertisers. This is not linked to any personally identifiable information.
Authorized service providers
We may share your personally identifiable information with authorized service providers that perform certain functions or services on our behalf. For example, we use an outside credit card processing company and bank cheque processing company to bill you for goods and services. We may also rely on service providers to fulfill orders, deliver packages, perform business and sales analysis, and provide marketing assistance. These companies do not have any independent right to share, store, or use the personally identifiable information we provide for any secondary purpose. We also may contract with reputable third parties to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us. Finally, we will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and our website visitors.
We may provide information about your bookings either reserved or purchased on our website to the suppliers who will fulfill your travel reservation. Although we may also offer travel products from airlines, car rental agencies and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on our website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
If you were referred to our website from another website, we may share personally identifiable information about you with the referring website to better understand the use of our website. Although we believe that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to our website.
We may share some of your personally identifiable information with affiliated companies around the world that are committed to providing you with a comprehensive array of travel packages and services to meet your travel needs. Sharing this information allows us to better understand the ways in which our various product and service offerings can assist travelers. To the extent that these affiliated companies have access to your information, they will treat it at least as protectively as they treat information they obtain from their other customers.
As we continue to look for ways to better serve our customers, we may sell subsidiaries or business units. We also may be acquired by or merged with another company. In such instances, customer information may be one of the transferred business assets.
We will handle your personally identifiable information in the European Union. In addition, the third parties with whom we may share your information, as described above, may be established in countries outside the European Union, such as in the United States. By using our website you understand and agree that your information will be held and used in the European Union and other countries where our partners, service providers and affiliated companies may be established.
Please be aware that our website contains links that lead to other sites. These sites may collect personally identifiable information from you. This Privacy Statement does not cover the information collection practices or policies of such websites.
We take steps to help protect the personally identifiable information you provide to us. For example, we use leading encryption technology to encrypt credit card numbers. We also restrict access to personally identifiable information to those employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative). In addition, the servers that store personally identifiable information are contained in a locked facility. If you have any questions about the security of your information, please send an email to Customer Care.
Accessing personally identifiable information
You can request access to, and update, the personally identifiable information we have collected about you. In order to exercise this right, you can e-mail our Customer Support at Customer Care or contact us by post at the contact information listed below. You can also can change your personally identifiable information on the Account & Settings page of our website.
Privacy Statement changes
If we change our privacy practices, we will modify this Privacy Statement, and its effective date, accordingly so that you will always know what information we gather, how we might use it, and to whom we may disclose it. We also will notify you of any material change to this Privacy Statement by placing a prominent notice on our website. We encourage you to periodically review this Statement to be informed of how we are protecting your information.
If you have any questions or suggestions regarding our Privacy Statement, please contact us by email, by filling out our contact form.
The terms "We", "Us", "Company" and " Vacationhomelettings.com" refers to Vacationhomelettings.com Apps, an Indian company having its registered office at (G-67,Abul Fazal Enclave, Part 2, Jamianagar, Shaheen Bagh, Okhla, New Delhi - 110025), its affiliates and/or their respective suppliers and providers ("Vacationhomelettings.com"), and "you" refers to the individual person creating an account with us and/or the customer making an enquiry or booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. All use of your account by you and utilization by us of the information related to your account together with enquiries you make and reservations you book through us are subject to the following terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this website. Vacationhomelettings.com may extend the benefit of the arrangements in this agreement to its affiliates which offer an online travel service under the Vacationhomelettings.com name in other countries.
Personal and non-commercial use limitation
This website is for your personal and non-commercial use. The content and information on this website (including, without limitation, price and availability of accommodation and travel services), as well as the infrastructure used to provide such content and information, is proprietary to Vacationhomelettings.com or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your reservation confirmation (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
- Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Vacationhomelettings.com;
- Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
- Take any action that imposes, or may impose, in the discretion of Vacationhomelettings.com, an unreasonable or disproportionately large load on the Vacationhomelettings.com infrastructure; or
- Deep-link to any portion of this website (including, without limitation, the purchase path to an individual property listing) for any purpose without express written permission of Vacationhomelettings.com
Copyright and trademark notices
All contents of this website are: ©2016 Vacationhomelettings.com Apps,(Address). All rights reserved. Vacationhomelettings.com and Vacationhomelettings.com logo are registered trademarks or trademarks of Vacationhomelettings.com Apps. Other product and company names mentioned herein may be the trademarks of their respective owners.
NOTHING IN THIS AGREEMENT SHALL, NOR SHALL BE DEEMED, TO LIMIT OR EXCLUDE OUR LIABILITY FOR OUR FRAUD NOR FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, Vacationhomelettings.com AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO HOTEL AND OTHER SUPPLIER PHOTOGRAPHS, HOTEL PROPERTY, CRUISE, AUTOMOBILE AND OTHER PRODUCT DESCRIPTIONS AND LISTS OF HOTEL AMENITIES AND OTHER PRODUCT DESCRIPTIONS DISPLAYED ON THIS WEBSITE, MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND Vacationhomelettings.com AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. VACATIONHOMELETTINGS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME. VACATIONHOMELETTINGS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY Vacationhomelettings.com OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. VACATIONHOMELETTING.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE PROPERTY OWNERS, PROPERTY MANAGERS AND AGENTS, AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR Vacationhomelettings.com ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF Vacationhomelettings.com OR ITS AFFILIATES. Vacationhomelettings.com AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. Vacationhomelettings.com AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. IN NO EVENT SHALL VACATIONHOMELETTING.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF VACATIONHOMELETTING.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to defend and indemnify Vacationhomelettings.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- You or on your behalf in excess of the liability described above; or
- By third parties as a result of
- Your breach of this agreement or the documents referenced herein;
- Your violation of any law or the rights of a third party; or
- Your use of this website.
No unlawful or prohibited use
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Links to third-party sites
This website may contain hyperlinks to websites operated by parties other than Vacationhomelettings.com.Such hyperlinks are provided for your reference only. Vacationhomelettings.com does not control such websites and is not responsible for their contents or your use of them. Vacationhomelettings.com’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Software available on this website
Any software that is made available to download from this website ("Software") is the copyrighted work of Vacationhomelettings.com Apps, its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a License Agreement, Vacationhomelettings.com Aps hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by Vacationhomelettings.com Apps, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTEED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of India. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to Indian export restrictions.